Delete your Wanderaisle account

Applies to the Wanderaisle app for iPhone, Android and the web.

Delete it in the app (immediate)

1. Open Wanderaisle and go to the Profile tab.
2. Under Account, tap Delete account (or Delete my data if you never added an email).
3. Tap again to confirm. Your account and its data are deleted straight away and you are signed out.

Ask us to delete it

If you can no longer open the app, email support@wanderaisle.com from the email address you added to your account, with the subject “Delete my Wanderaisle account”. We will confirm by email and delete the account within 30 days, usually much sooner.

If you never added an email, we can’t tell which account is yours from an email alone, so please use the in-app option above. Uninstalling the app does not delete your account.

What is deleted

• Your player account and sign-in details, including your email address if you added one.
• Your virtual wallet and its history, orders, deliveries, owned items, wishlist, savings goal, followed stores and event sign-ups.
• Your email preferences.

What may be kept, and for how long

• Records of emails we sent you (for example an order confirmation) can remain in our email provider’s delivery logs for a limited period before they are removed automatically.
• Database backups can contain your data for up to 30 days until they are replaced.
• We keep information longer only if the law requires it.

Virtual dollars (v$) and items have no cash value, so nothing is refunded when an account is deleted.